FAQs

Here is a list of FAQ that may help answer your query but please contact us should you have a question that is not answered here. 

 

My item arrived and it is damaged can I get a refund or a replacement?

Yes of course. Please photograph your damaged item with the packaging if possible and send this to thefarmhouse-market@outlook.com along with your order number. (This will be on your confirmation email) This must be done within 2 days of receiving your order and we will arrange for a replacement to be sent immediately or if not available you will receive a full refund. 

How long does shipping take?

We aim to dispatch all orders within 3 working days and you will receive a shipping email once it has left us, We use royal mail to ship our items second class so this can then take a further 2-3 working days. If you have placed an order over £50 or a large/bulky item order then we always use a fully tracked service.

Do you ship outside the UK?

Not at the moment unfortunately but this is something we are continuing to review as we grow so keep popping back to check.

I'm not happy with my item can I get a refund?

Yes of course, we are always working to provide the best quality goods and want all our customers to be happy but if you receive your item and you would like to return it then that is totally fine. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This must be done within 14 days of receiving an item.

Please note, it is your responsibility to return the item to us, we do not provide free returns unless the item is damaged or faulty in which case see the section above. Please ensure you send it back to us using a tracked service as we cannot be held responsible if the return gets lost.

Do you work with influencers /affiliates/brand ambassadors? 

Yes we do and if you are ever interested in promoting our products please let us know by getting in touch and we will store your name for future projects.

Where are you based and do you have a shop?

We are based in South Wales not too far from Cardiff and no we don't have a shop you can visit although this may change in the future. We will keep you posted. 

Do you have social media pages?

Yes we have a Facebook and Instagram page both can be found on our website or simply search for @thefarmhousemarketuk

How can I contact you?

The best way to contact us is via email on thefarmhouse-market@outlook.com or our contact us  page on the website. Social media messages sometimes get overlooked so this is always the best way. 

I need help with my order!

Please contact us via email  thefarmhouse-market@outlook.comand we will get back to you asap.

I want an item that is out of stock

As we are a small business our items can sell quickly but there is a stock notification button on the side of the product item. Click 'notify when available' and you will be able  to enter your email address and then as soon as the item comes back into stock you will receive an email.

An item I was interested in has disappeared from the website...why?

Very sorry but this is due to stock being unavailable/discontinued or we are no longer stocking that item.

Can I deliver my item to a different address other than my billing address?

Yes that's no problem there will be a shipping address option at the checkout. We also gift wrap all items as standard with tissue paper.

I need to cancel my order

You can cancel your order providing the order has not been dispatched. Please email us on  thefarmhouse-market@outlook.com immediately to inform us that you need to cancel your order. 

I'm worried as I haven't had any confirmation of my order

Please don't worry, check your spam/junk folder as often our emails end up there. If you still can't find it email us  on thefarmhouse-market@outlook.com and we will check your order and resend the notification if necessary 

Do you offer discounts?

To get any offers or discounts we may have you will need to sign up for our newsletter/information by filling in the pop up box or signing up for an account.

Do you have a customer loyalty scheme?

Yes we do after 3 orders you will receive a special discount code that is just for you to use and after 10 orders with us you will receive a free gift. We are constantly working on new ideas for this so please sign up for the newsletter.

What payments do you accept?

We accept Visa/Amex/Apple Pay/Google Pay/Paypal/Maestro/Mastercard

I love the US Farmhouse Style will you be getting more like that in stock?

Absolutely that is our aim! We are a new business (launched Feb 2021) and so we need time to build up to ordering direct from the US. Lots of suppliers there have large order requirements and so atm we are just not able to do it. We have contacts though so are ready to go, However, with your continued support we will get there. In the meantime we are hunting down as many farmhouse style homeware and seasonal items as possible from the UK and Europe.